Below are some of the important changes along with images that have been released in the latest version of our apps.

Web Application Updates

North America Only: True Alarm Panel Reports.

New reports have been added to the Panel Reports page:

• True Alarm Report
• True Alarm CO Report

Users can view, download, and schedule these reports.

• Requires panels to be updated to 7.01.01 & gateway firmware updated to this version

North America and European Union: Other improvements to SafeLINC Web.

A new more distinguishable filter icon has been added to the table columns across SafeLINC Web and other usability improvements.

NA and EU: Customer Admin Role

A new role has been introduced to manage users within a workspace. This includes adding and deleting users, editing user roles, and inviting other customer admins and/or observers.

NA and EU: Other improvements to SafeLINC Web

A new more distinguishable filter icon has been added to the table columns across SafeLINC Web and other usability improvements.

Mobile Updates

SafeLINC App – iOS and Android v3.2

Added options to filter and sort Panels

Added options to sort panels by status (ascending & descending), added options to filter panels by status, panel type and event type.

Added options to filter and sort Gateways

Added options to sort gateways by status (ascending & descending), firmware version (ascending & descending). Added options to filter gateways online or offline.

Added Gateway tooltips

When registering a Gateway, tooltips have been added to guide the on user where to look for the gateway UUID and Gateway PIN.

Minor System Updates & Security Improvements:

• [iOS only] Moved the *required fields from the footer to the end of the form content.
  • This was already released for Android in a previous version.
• Enhanced performance and stability.
• Tapping "Go to Panel" on a Gateway list item now switches tabs and scrolls to the associated panel.
• Auto select Root Workspace:
  • If a user has only one root workspace, it will be auto selected, and the user will be brought straight to the panel screen upon login.
• Updated Copyright information to 2025.

Customer Admin Role

Added support for the new Customer Admin role.

Connected Services Gateway Update

NA Firmware available: May 8th, 2025

North America Only:  True Alarm Panel Reports.

Added support for True Alarm Panel Reports. Panels must be updated to 7.01.01 and Gateways must be updated to this version to access these reports on SafeLINC Web.

European Union Firmware available: May 27th, 2025

European Union Only: Adjusted the logic for creating Panel UUIDs to stabilize connection and disconnection issues:

The Panel UUID is now automatically generated. The serial number input box has been removed on the CSG Local Web UI as it is no longer required.

System Updates & Security Improvements:

Improved our backend system which includes the following:

• Improved stability for connections and disconnection issues.
• Enhanced performance and stability.
• Improved security features.
• Bug fixes and optimizations.
  • Resolved an issue where the CSG required an initial Ethernet connection before it could connect via cellular. After disconnecting the Ethernet cable, the gateway successfully maintained its cellular connection. Please note that it may take ~10 minutes for the system to come back online fully. Do not restart the gateway or panel during this time.

Web Application Updates

Workspace icons added in sidebar.

Folder icons for workspaces to easily differentiate between workspaces and accounts.

Tooltip added to sidebar and made consistency changes.

When the user hovers over an item in the sidebar, a tooltip will appear explaining what the item is i.e. if it is an account, a workspace or a panel.

Gateway Management Tab – CSV Export.

Added a button to export the gateway information available on the gateway management tab to CSV.

Removed 'Select All' in Notification Settings.

The ability to select notifications for all panels has been removed because it caused system issues.

Utility Points are not displayed in Panel Log by default.

Users can still choose to display them in the filter option, but they are not displayed by default so that relevant point information can be shown at the forefront.

Bug fixes

• Fixed an issue with Editing Users in multiple workspaces.
• Fixed an issue display user roles in the Invite Screen.
• Fixed an issue with the Notification Settings Toggle, where the user needed to enable the toggle twice.

Gateway Updates — North America Only

Local Web UI Improvements:

Display cellular information such as: the cellular modem model number, the cellular module firmware revision, and the cellular connection signal strength

Updated the text from GUID to UUID for more consistency across SafeLINC Web and the CSG.

Bug fixes:

• Panel disconnections due to panels being programmed with duplicate job IDs.
• Security patches.

• View your workspace information
• Switch between workspaces
• Access app settings
• Contact technical support
• Explore the help center
• Provide feedback
• Learn more about the app

Notifications
We've updated the user interface for notifications to provide more information at a glance.

Gateway screen
We've revamped the gateway tab to make the information you need more visible.

Panel list screen
The panel tab has been updated with a sleek, modern design for an improved user experience.

Event log screen
We've enhanced the event log for improved clarity, featuring new icons and advanced filtering capabilities.

Panel details screen
The panel screen has been refreshed.

User screen
The user's tab has been redesigned for greater clarity and a more visually appealing layout.

Links to training videos below:

For JCI employees please follow the link below:
https://jc.kzoplatform.com/containers/1984852299821881017

For non-JCI employees please follow the link below:
https://jc.kzoplatform.com/containers/818112264585352613

Added a gateway signal strength icon in the ‘Panel Info’ tab.

The signal strength icon displays how strong the cellular connection is to SafeLINC Cloud, with 5 bars meaning there is a strong connection and 1 bar meaning there is a weak connection. If the CSG is connected via ethernet, the field will be populated with ‘N/A’.

Changed Workspace display to be sorted in alphabetic order

The Workspace hierarchy tree (all levels), Workspaces in the Workspace Management Tab, Accounts in the Account Management Tab and Search results have now been sorted in alphabetical and numerical order, to make it easier for you to find what you want.

Download monthly ‘Account Reports’ providing a breakdown of users, gateways and customers added and removed in the last month

In the ‘Workspace Reports’ tab, you can now download an Account Report, called ‘Users and Devices’. This is automatically downloaded as a PDF file.

SIM card registration – added input validation for ICCID and IMEI fields

There are now stricter requirements for the ICCID and IMEI fields on the SIM Card Registration page to minimize wrong manual input. You must enter 20 digits in the ICCID field, 15 digits in the IMEI field and you are not allowed to enter letters, special characters or spaces in either field.

Default number of items displayed per page is now set to 100 rows

The default number of items displayed per page has been increased from 25 items per page to 100 items per page.